Helios One-Year Warranty Policy

Helios’s One-Year Limited Warranty applies solely to Helios products purchased at our website. The One-Year Limited Warranty is void if purchased from an unauthorized dealer. Helios reserves the right to inspect any shoe for determination of warranty coverage. Helios does NOT offer repairs or refurbishment

Helios’s One-Year Limited Warranty Covers the Following:

• Stitching
• All hardware – eyelets, hooks, buckles and ornaments
• Quality of leather – inconsistencies resulting in premature wear patterns
• Attachment of soles to upper and of components of soles to one another
• Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The Following are NOT Covered under Helios’s One-Year Limited Warranty:

• Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
• Any alterations such as heel taps or resoling
• Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
• Leather not properly treated to keep from drying out
• Separation of soles or sole components due to being caught, hooked, snagged or cut
• Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
• Poor fit

Helios Return and Inspection Process:

Helios reserves the right to inspect any shoe for determination for warranty coverage. After inspection, if the shoes are deemed defective, they become the property of Helios and you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions. If it is determined that the shoes are not covered under the Limited Warranty, your shoes will be returned to you. All Helios warranty decisions are final.

• Allow 3 to 4 weeks for the warranty inspection process
• Shoes returned for warranty inspection must be in good condition
• Send Us “Contact us” form to start your warranty claim
• Once you complete this process, you will receive a warranty claim number. Be sure to retain this to track your claim.